Due to the high volume of holiday orders please expect a slight delay in shipping. Free shipping on dry orders of 8+ dry products * Free shipping on Frozen orders of 15+ frozen products

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Privacy Policy

Online and Offline Security

You can order confidentially – our online shopping is secure.

Pappardellespasta.com takes every precaution to protect information you send to us over the Internet. When you submit sensitive information via the website, we protect your information both online and offline. All personal information (such as name, address, credit card number, etc.) entered on our registration and order forms is transmitted in an encrypted form for your safety. All transactions are kept secure when you use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. These browsers automatically scramble personal information so it remains safe as it travels the Internet. If you do not use an SSL browser, you may download one of these programs now.

While we use SSL encryption to protect sensitive information online, we also do everything within our power to protect your information offline. All of our users’ information -- not just the sensitive information mentioned above -- is protected by physical security measures and managerial controls to safeguard and secure the information we collect.

Information Collection

Visitors
In general, you can view our web pages without telling us who you are or revealing any personal information about yourself. We may track IP addresses to analyze trends, administer the Site, track online usage, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.

Cookies
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Product Orders
If you place an order from pappardellespasta.com, we require that you provide certain information on our online order form(s). We request you provide contact information (including your name, address, telephone number and email address, and the name and shipping address of the recipient) and financial information (including credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.

Surveys and Contests
From time-to-time we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level, etc.). We will use contact information to notify the winners and award prizes. Survey information will assist us in improving our products and services, and in providing you with an enjoyable shopping experience. None of the information from a survey is used on an individual basis. All information is compiled into statistical groupings only and is not retained for any other use.

If you call or correspond with our customer service center, we will request information from you as well. The information requested depends upon the purpose of your contact, but is likely to include your name, billing address, email address, the name and shipping address of the recipient, financial information such as your credit card number and expiration date, and the order number and date.

Information and Use
Pappardellespasta.com is the sole owner of any information we collect from you. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Our primary use of the information you provide us is for billing purposes, to fill your orders, to communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing of Information
We respect your right to privacy. Except as described in this paragraph, we do not share our customer information with third parties. We may share information about your purchases with our vendors who sell our products. Also, we may occasionally partner with another party to provide specific services for us, such as providing credit card processing, shipping or promotional services. We will only provide contact information necessary for the third party to provide these services for us. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. We also ask these partners to confirm that their privacy practices are consistent with ours.

For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Finally, we may send a catalog to you or to a recipient to whom you sent a gift. If you or your recipient do not want to receive our catalog, please send us an email or write to us at the address provided below requesting to be removed from that list. Please allow up to 8 weeks for us to update our lists.

Email Communications
We may email you to communicate with you about your Internet, telephone and mail orders. You may also receive occasional email communications regarding our Site, partner offers, special offers or services, products or newsletters. You may choose to stop receiving these emails at any time. Information on how to opt out of receiving email is provided with every marketing email, or you may contact us via email or write us at the address provided at the end of this page, under the heading "Notification of Changes." Please be sure to include your email address, full name, and specifically what type of information you do not want to receive.

Links
Pappardellespasta.com may occasionally contain links to other sites. Please be aware that pappardellespasta.com is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Notification of Changes
If we ever change our privacy policy, we will post those changes on our Privacy Policy page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will not do so without first notifying you of the changes and providing you with the ability to opt out of these different uses. Please email or contact Pappardelle’s Pasta, Customer Service, 3970 Holly Street, Denver, Colorado, 80207 with any questions or comments about our privacy policy.