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Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ (“Rewards Program”) Terms of Use

Updated: 6/10/13


Rewards Program Background:

Since 2002, Pappardelle’s has focused on making our unique handcrafted, artisan pasta available to you mostly at local farmer's markets, specialty gourmet retail stores and on our website.  We have done so because we believe these to be the best places to enhance your experience with our many flavored pastas and to support local communities.

Over the last decade, we have grown from just a handful of farmers markets in Colorado to over 250 places around the country where we are found today. We have done this with no advertising, instead relying on our customers' belief in our products and their recommendations to friends.

We have always embodied a spirit of sharing and giving back. From the day we launched our first website, we have shared a portion of our customers' Internet purchases with the Farmers' Market Vendor where they may have first purchased our pasta. We will continue to do this under the Rewards Program if you indicate a vendor as the source of your referral to Pappardelle’s.

In recognition of our customers' unswerving support and our community traditions, and using newly available cutting edge technology, we are proud to be able to share and give back to you, too!

The Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ endeavors to reward and thank loyal customers for patronizing Pappardelle’s business.  When you set up your account on our website, you are automatically enrolled in our "Pasta High Five" Loyalty and Referral Rewards Program ™.  Here's how it works …

Reward Program Details:

Rewards credit dollars (“Rewards Dollars”) issued under this Rewards Program are automatically deposited into your account.

Loyalty Rewards: For every $50 of our products you buy on our website, we will credit your account with 5% (that's $2.50 Rewards Dollars) towards your next product purchase online. We call this your Loyalty Reward. We will automatically track your purchases and deposit this $2.50 in Loyalty Reward to your account each time your purchases cumulatively reach $50. There is no limit to this Loyalty portion of our Rewards Program, and we will send you an email telling you each time you have earned your $2.50.

Referral Rewards: We truly hope that if you have never tried our products, you will join with so many of our loyal customers who have told us we make the most amazing and fun pasta they have ever eaten. And if you should become a believer in our products and our mission -- to make the best small batch artisan pasta available in the Northern Hemisphere -- we ask you to please refer us to your friends.

To thank you for doing so, as part of the Referral portion of our Rewards Program, you will also receive a Referral Rewards credit of 5% of the dollar amount of product each and every one of your referred friends may buy on our website, every time they make a purchase (no matter how much they may spend or how often they may buy). We call each of them Your Referral, and there is no limit to how many Rewards Dollars you can earn under the Referral portion of our Rewards Program. We will track all of Your Referrals’ purchases on our website and automatically credit those 5% Rewards Dollars to your account for you to apply towards future online product purchases.

Referral Group Rewards: We call all of Your Referrals, i.e., the entire group of people you refer to our website at any time, Your Referral Group. Everyone you refer to our site is automatically placed in Your Referral Group (assuming they follow the referral procedures described in this Rewards Program), no matter when each person may set up an account on our website. There is no limit to the size of Your Referral Group; it can be as small as 1 person, or as large as the number you want to share us with. 

As an added bonus to you, each time the collective and cumulative online product purchases of Your Referral Group reaches $500, you will receive a Referral Group Reward of $1.25 in Rewards Dollars. There is no limit to this. We will automatically credit that $1.25 to your account to apply towards your future online product purchases.

Group Bonus Rewards: If you (i.e., the person reading this right now) have been referred to us from a friend who has a website account with us, and they gave you their account email or an anonymous link to click on, please make sure to use it when setting up your account or when making your first purchase on our website so they will get some credit for your purchases, just like you'll want your friends to do for you. And the same goes if you found Pappardelle's from a vendor who sells our product -- just select them from the list when you set up your account or make your first purchase.

For being good enough to that, we are going to give you an added Group Bonus Reward.

You, and every other member of your referring friend’s Referral Group, are collectively called “Your Entire Referred Group.” We automatically keep track of every online product purchase that each and every member of Your Entire Referred Group makes, and we continually add up all those members' purchases. Every time the total purchases of Your Entire Referred Group reach $500 cumulatively, we automatically issue a Group Bonus Reward of 5% (that's $25 Rewards Dollars in all) to Your Entire Referred Group. To be fair, we will spread those $25 Group Bonus Rewards Dollars in the proportion that the purchases of each member of Your Entire Referred Group contributed towards the total of that particular $500 cumulative trigger point.

This proportion will change each time a new member is added to Your Entire Referred Group and, even without new members, is likely to change each time a new $500 trigger has been reached since each group member's contribution towards that cumulative $500 will usually differ each time. As with the above Rewards Program credits, there is no limit to how much can be earned under our Group Bonus Rewards.

This Group Bonus Rewards probably sounds a little confusing. Hopefully, the following Simple Example will help you to understand it better.

Simple Example: Here's a simple example of Loyalty, Referral, Referral Group and Group Bonus Rewards Dollars.

Your friend, Sharon, referred you and her friend Natalie (whom you do not know) to our website. You and Natalie are the only members of Sharon's Your Referral Group. Over time, you buy a total of $100 of Pappardelle's products online. Over that same time Natalie buys $400. You will receive $5 in Group Bonus Rewards Dollars (i.e., $25 x $100/$500) towards future online product purchases, and Natalie receives $20 (i.e., $25 x $400/$500). This is in addition to the $5 Loyalty Reward you received (i.e., 5% x $100), the $20 Loyalty Reward Natalie received and the $26.25 Referral Rewards Dollars Sharon received, at the same time, just because you and Natalie bought a total of $500 of our products online, over time.

Now, let's say that just after you receive the above Rewards Dollars, Sharon also refers her friend Melanie to our website. Melanie joins you and Natalie and becomes a member of Sharon's Your Referral Group. And let's say that you next buy $200 of Pappardelle's products online and Natalie and Melanie each buy $150 during the same time. Together, your purchases and theirs add up to the $500 trigger (i.e., $200 + $150 + $150). This time, you receive $10 in Bonus Group Rewards Dollars (i.e., $25 x $200/$500), and Natalie and Melanie each receive $7.50. This is in addition to the $10 Loyalty Reward you received (5% x $200), the $7.50 Loyalty Rewards Natalie & Melanie each received, and the $26.25 Referral Rewards Dollars Sharon received, at the same time, just because you, Natalie & Melanie bought a total of $500 of our products online, over time.

We know this last part may sound a little complicated, but we wanted to be creative in thanking you for helping us and also wanted to give an incentive to everyone becoming part of our Pappardelle family to refer to one another and share in the process. The larger Your Referral Group, the more likely that the $500 cumulative purchases will be triggered, and the more often we will provide this additional credit.

The important point of the Referral portion of our Rewards Program is this:  If you do like our products enough to recommend them to your friends, we will share potentially up to 10.25% of our additional sales with you and your friends. And even if you don't prefer to recommend us to your friends, we will still give you 5% for being a loyal customer.

We don't think you'll find a more generous program than ours.

Account Status: Whenever you make a purchase on our website, it will tell you how many Rewards Dollars you have available and give you the option to apply them to your purchase (you must apply them all at that time; if your purchase amount is less than your existing Rewards Dollars, the balance will automatically carry over to a future purchase). You can also, at any time, view the status of your Rewards Dollars by logging onto your account and clicking on the Rewards tab.

Rewards Status Emails: We will send you an update email every time you earn Loyalty Rewards Dollars, and, if you have designated so in your account preferences, earn Group Rewards Dollars . We will also send you a Rewards status update email once every 13 weeks informing you of your Rewards Dollars account balance. It will summarize your total unused Rewards Dollars, and will include a break down by Loyalty, Referral, and Group credits so you can see how much you’ve earned in each category. You can at any time opt not to receive these emails.

Other Terms of Use:

These Terms of Use apply to your access to, and participation in, Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ which is operated by Pappardelle’s Pasta Co. or its subsidiaries and affiliated companies (collectively, “Pappardelle’s”) in the fifty (50) United States of America, its territories, and Canada. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Pappardelle’s for products, services or otherwise.  Pappardelle’s reserves the right to change, modify and/or eliminate Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ and/or these Terms of Use or any policy, FAQ, or guideline pertaining to Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ at any time and in its sole discretion.  Any changes or modifications will be effective immediately upon posting the revisions to, and you waive any right you may have to receive specific notice of such changes or modifications.  Your participation in Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies frequently to understand the terms, limitations and conditions that apply to Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™.

This Rewards Program is not targeted towards, nor intended for use by, anyone under the age of 13.  If you are between the ages of 13 and 18, you may only use Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

This Rewards Program is also not available to any person or entity that is a vendor of Pappardelle’s in connection with any product purchases made from Pappardelle’s in your vendor capacity. Participating vendors will receive a portion of each website product sale to any website customer who has provided that vendor’s identity when purchasing product for the first time or when setting up his/her account, in accordance with the then current terms and conditions of any separate programs Pappardelle’s may maintain for those particular vendors.

To enroll in Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ and receive program benefits, you will first need to create an account at The registration process may require that you provide the following information using the online registration form:  username, email address, password, birthday.

To purchase product, the first time you do so you will also be asked to identify the person or vendor who referred you to Pappardelle’s, as well as your name, billing address, shipping address (if different for billing) & telephone number. We do not save credit card information, and you will need to enter a valid credit card each time you make a purchase on our website.

You must have a customer account registered with Pappardelle’s in order to participate in our Rewards Program. There is no cost or fee to establish and maintain an account with us.

Rewards Dollars are automatically deposited into your customer account in accordance with the then current terms and conditions of our Rewards Program, as described in these Terms of Use. Rewards Dollars have no cash value outside of this Rewards Program and may be redeemed only towards the purchase of products made directly on Pappardelle’s website. Rewards Dollars may not be redeemed to offset shipping charges. You will not earn any Rewards Dollars for the dollar amount of purchases which are paid for using redeemed Rewards Dollars. Should you at any time cancel your account, any unredeemed Rewards Dollars deposited in your account will be automatically forfeited and lost.

Pappardelle’s will provide you with a method to allow people you refer to Pappardelle’s website (“Your Referral”) to give you credit for his/her purchases under our Rewards Programs at the time he/she opens an account under this Rewards Program, but Pappardelle’s is not responsible should Your Referral fail to indicate you as his/her referrer when creating an account, and Pappardelle’s is not obligated to make any changes to his/her or your account, nor to provide you with any Rewards Dollars related to any of his/her purchases, if you are not clearly denoted as his or her referrer in his/her account at the time he/she first opens and establish his/her account or makes his/her first purchase on Pappardelle’s website, whether such failure is accidental, intentional or merely an oversight.

Pappardelle’s may without notice change or cancel the Rewards Program at any time. If such change or cancellation would eliminate Rewards Dollars, Pappardelle’s will endeavor to provide that any Rewards Dollars that have been deposited in your account at the time of such change or cancellation will remain with your account for a minimum of six months after the effective date of such change or cancellation.

Rewards Dollars are personal to you and may not be sold, transferred, encumbered, hypothecated or assigned to, or shared with family, friends or others.

Pappardelle’s reserves the right to terminate your account and/or your participation in Pappardelle’s “Pasta High Five” Loyalty and Referral Rewards Program™ if Pappardelle’s determines in its sole discretion that you have violated these Terms of Use, or that the use of your account is unauthorized, fraudulent or otherwise unlawful.

Pappardelle’s also reserves the right to “unregister” and make ineligible for this Rewards Program any account that has been inactive for two (2) consecutive years.  Inactive is defined as no purchase activity. All Rewards Dollars will be forfeited at that time.

Rewards Dollars earned through participating in this Rewards Program may be subject to tax liability.

Please read the Privacy Policy carefully to understand how Pappardelle’s collects, uses and discloses information about customers

This Rewards Program is void where prohibited by law.

Pappardelle’s has the sole discretion to interpret and apply the Terms of Use related to this Rewards Program, and all questions or disputes regarding these Terms of Use will be resolved by Pappardelle’s in its sole discretion.