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Customer Service

Shipping

All orders placed online through our website are shipped within two business days. All dry products ship via UPS Ground and all fresh-frozen products ship via UPS 2-Day. Note: Mixed orders that contain both dry and fresh-frozen items ship separately. Fresh-frozen orders can only be shipped Monday – Wednesday. Any fresh-frozen orders placed after Wednesday will be shipped the following week. Packages do not ship on weekends or holidays. Expedited shipping options are available. Contact us for details.

Once your order has been processed by Pappardelle's, you will receive a seperate email from UPS with tracking information.

Please be careful when entering your shipping address. Pappardelle’s is not responsible for packages that are delivered to an incorrectly submitted address. Pappardelle's will send your package to the shipping address entered at checkout.

Please also know that adverse weather, natural disasters or other events out of Pappardelle's and UPS' control can affect/delay the delivery of your shipment. As such, we are unable to guarantee express and ground delivery times. 

Pappardelle's Shipping Rates

Dry Pasta:
1-4 units - $9
5-8 units - $10
9-12 units - $11
13-16 units - $12
17-20+ units - $13

Fresh-Frozen Products (there is a 4 unit minimum for fresh-frozen products):
4-7 units - $21
8-14 units - $42
15-21 units - $63
22-28 units - $84

The above shipping tiers do not apply to Alaska, Hawaii or Canada. Actual rates apply.

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Pick-Up Orders

You are more than welcome to pick up your order(s) at our manufacturing facility in Denver, CO. If you would like this option, please select “Warehouse Pickup” as the shipping option when you checkout. We will email or call you when your order is ready!

Returns

Due to the nature of food products, we are unable to accept returns. If you are not completely satisfied with your purchase, please contact us.

Payment Methods

We accept Visa, MasterCard or Discover (cash and check also accepted for pick-up orders). 

My Account & Order History

If you would like to view your account and/or order history, log in here.

Lost Password

If you have lost or forgotten your password, please enter your email here. You will receive an email promptly with a new/temporary password.

Damage or Lost Product

On rare occasions packages are damaged or lost. If this occurs please contact us immediately and we will resolve the issue. We apologize in advance for the inconvenience.

Gift Cards

We offer electronic gift cards. We will email the gift card code directly to you so that you can either pass it on electronically to the recipient or print it and include it as part of a physical gift. 


Note. The entire gift card amount must be redeemed at one time. In other words, if you purchase a $25 gift card, when redeeming that gift card, the order total must be at least $25. Gift cards are good for one use only and cannot carry any balance.

Please know that our electronic gift cards can only be used on our website. Our farmers’ market and retail vendors do not accept them.

Coupon Codes

Occasionally we offer promotional coupons/codes. They cannot be combined with any other offer. Promotional coupons/codes cannot be used to purchase gift cards. Other exclusions may apply.